Register for Upcoming Class! Hair Counselors presents Wig Biz Training April 25th seats available!

Return policy

Your satisfaction is our priority. If, for any reason, you are not sure about a purchase, please call and have all your questions answered.

If you have any questions about completing your order, please feel free to contact Customer Service 215-924-2679. Agents are available 24/7 through e-mail anytime at myisha@dddaughters.com.


D.D. Daugters Lace Wig Beautique RETURNS/Exchanges

What are D.D. Daughters return and/or exchange policies?

 

Online Purchases:
Due to the nature of our products, all sales are final. Product exchanges or account credit is possible within 24 hours of delivery date, exclusions may apply. Upon approval, product must be in its original packaging, unaltered, in its original condition when received and with its original invoice. Customer is responsible for all return shipping costs and any subsequent restocking fees.D.D. Daughters is not liable for any lost, stolen or damaged packages during delivery or returns. Please contact customer service for more information on returning an item. Returns will not be accepted without receiving a confirmation of an approved return with instructions on proper return policy from customer service. 

Semi-Custom Purchases:
All semi-custom order purchases are final sale. No returns, exchanges or store credit will be applied.

Semi-Custom orders can take up to 45-60 business days to complete. (Business days exclude weekends and holidays). Semi-Custom purchases not picked up within 30 days of completion notification will be put back on the showroom floor and listed for sale.

International Purchases:
All international purchases are final sale. No returns, exchanges or store credit will be applied.

Chargebacks/Stop Payments:
All chargebacks and stop payments will be considered as failure to pay as promised and will be reported to all credit bureaus as fraudulent and/or delinquent accounts. D.D. Daughters reserves the right to collect any chargeback and/or stop payment fees and to seek legal action, as necessary, on any chargebacks and stop payments.

 

How long does shipping usually take?

Shipping can take anywhere between 7-14 business days depending on your purchase.  

Semi-Custom orders can take up to 45-60 business days plus standard shipping.

(Business days exclude weekends and holidays).

How may I contact you?

You may contact us via phone at 215.924.2679, via email at myisha@dddaughters.com,

or at our retail location at 424 W. Chew Ave. Philadelphia, PA 19120.

ALL ARE SALES FINAL

 

Due to the nature of our products there are no refunds or exchanges – NO EXCEPTIONS

 

We only give an exchange if it’s an error on our end. NO EXCEPTIONS

SHIPPING

All units are shipped through USPS.

 

All units have different processing times. Ready to ship items ship in 1-2 business days, custom items ship 10-30 days, depending on customization timeframe.

 

When your order is shipped the tracking will be under your PayPal Account or under your PayPal email.

 

Orders shipped outside the United States are responsible for customs fees. We are not responsible for any customs fees. Once it leaves the United States we are not responsible for any issues that may arise.

 

APO addresses and If your out of the United States Shipping processing time is an extra 5-9 business days


D.D. Daughters Lace Wig Beautique Returns/

Exchange Restrictions

  • Due to Covid-19 we do not allow exchanges//returns once the item has left the store.

Please Note:

Thanks D.D. Daughters!